A) METHODS OF PAYMENT
The acceptable forms of payment at Discovery are cash, debit, credit card, or E transfer. An INTERAC machine is available at all Discovery sites and at the Main Office. In order to use our convenient automatic credit card system, you may choose to fill out the Credit Card Authorization form and submit it with your Registration package. Discovery is also set up to take E Transfers through your online banking by using the email account firstname.lastname@example.org No password is needed to transfer funds. If you need further assistance setting up the E Transfer please contact our Financial Assistant by email. Or call the main office. Monthly invoices will be issued via email or picked up at your site. Payments paid by cash, debit, or credit card must be paid by the first of the month in order for us to guarantee your childcare space. If other suitable payment schedules need to be made you must do this through the Executive Director at 519-733-8202 (Karen Loeppgy). Please be aware that staff at the sites are not aware of account balances and if you have any inquiries then please contact the Main Office, 519-733-8202.B) WAITING LIST
Discovery shall not charge or collect a fee or deposit for the placement of a child on a waiting list for admission into our childcare centre. The Discovery Program requires a yearly $25.00 registration fee per child, which is charged for a secured spot in the child care centre. Discovery's waiting list is monitored by current enrollment status, the age of the child being enrolled, and the earliest date on the applications being received by the Administrative Staff. In the event that a temporary space becomes available in any of the programs. The supervisor will make the parent aware that they may be placed into the program for a set period of time. Once the deadline is reached the child will be place back on the waitlist in accordance with all the above criteria. Then, once enrollment allows the child will be placed back into the program. The supervisor will have the parent complete a temporary placement form with the time frame noted. The waiting list will be made available in a manner that maintains the privacy and confidentiality of the children listed on it, but that allows the position of a child on the list to be ascertained by the affected persons or families via a phone call to the Site Supervisor, who would be more than happy to provide this information in a confidentiality-maintained manner on the phone.
C) OVERDUE ACCOUNTS
Overdue accounts will have a 2% interest charge for late payments, which will be applied to your account after 30 days. If accounts are not paid, your child will not being able to attend the program until payments are received or a payment plan has been arranged.
Parents will be given a copy of a hand-written receipt for cash payments, debit receipt for debit, MasterCard/Visa payments or emailed a receipt showing what was paid through authorized payment or E-transfer. Receipts will be issued by the end of February for income tax purposes. Fees are non-refundable. Tax Receipts will be issued for the amount paid during that year.
E) FINANCIAL ASSISTANCE
Financial assistance is available through the City of Windsor Family and Social Services department for those families that qualify. Please go to the Internet home page @ www.citywindsor.ca select "E-Services" from the "Welcome" Menu. Then choose the first option "Child Care Assistance" from the side menu. Clients must use the "Fee subsidy calculator" to access the application instructions and forms. For assistance or if unable to complete the on-line application process, call Children's Services @ 519-255-5312
F) INCLEMENT WEATHER
If your child's school is closed, Discovery will also be closed. CHYR Radio carries up-to-date broadcasts regarding school closings. In the event that school is cancelled because of poor weather, you will be given a credit for that day. If the buses are not running but schools are open, Discovery will be open and you will be required to pay for this day.